Frequently Asked Questions
Quick answers to the questions we hear most often on the phone, from pricing and after-hours cover to the drain and hot water issues that come with this suburb's housing.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
If your question isn't here, ring (07) 3067 4119 and ask. For the full picture of what we do and how we work, start with the Petrie Plumber home page, or read about the business on the About page.
Pricing and Booking Questions
Money questions first, because they're the ones people are shy to ask. Every answer below is the same whether you ring at noon or midnight.
Call (07) 3067 4119How much will my plumbing job cost?
You get flat-rate pricing with no hidden fees, and the fixed quote lands before any work starts, so the price you approve is the price you pay, whatever the job turns out to be.
Is there a call-out fee?
No, every job comes with $0 call-out fees, and there's no added charge for nights, weekends or public holidays, so an after-hours call costs the same as a midweek daytime one.
How quickly can you get here?
We're available 24/7 and aim for same-day when we can, because a burst pipe or a house full of cold showers rarely suits waiting, and booking early in the day helps.
What payment options do you have?
You can pay on site by card or EFTPOS when the job's finished, or ask us about Fix now, pay later, so there's an option for tight weeks before payday.
Services and Coverage Questions
What we do, where we go and where our responsibility stops. The short version: if water or gas runs through it, we work on it.
Call (07) 3067 4119What kinds of plumbing jobs do you take on?
Everything from dripping taps and blocked drains to hot water replacements and gas fitting, so one call covers the bathroom, kitchen, laundry and everything the water touches outside in a family home.
Do you handle gas appliances as well as water?
Yes, gasfitting sits on our QBCC licence next to the plumbing classes, so cooktops, wall heaters, bayonet points and their pipework are installed, repaired and safety-checked by our own licensed team.
Which areas do you work in?
Our rounds cover Petrie plus Kurwongbah, Kallangur, Lawnton, Joyner and Whiteside, so a blocked drain or a failed cylinder anywhere on that map gets the same crew and the same pricing.
Who looks after the water and sewer mains?
Unitywater manages the mains and sewers that serve the public, whereas the piping past the connection point is yours, which is where our work begins and their duty ends.
Emergency Questions
Emergencies don't keep business hours, and neither do we. These four answers cover the calls that can't wait.
Call (07) 3067 4119Are you really available at 3am on a Sunday?
Yes, we're available 24/7, 7 days a week, with no added charge for nights, weekends or public holidays, so a Sunday burst costs no more than a Tuesday one.
What counts as a plumbing emergency?
Water you can't switch off, a toilet overflowing, no hot water with a house full of people, or any smell of gas, and the last one means leaving the property first.
What should I do before the plumber arrives?
For water, turn it off at the meter; for gas, leave the property and call from outside without flicking switches, then keep everyone clear until we arrive and check it over.
What happens if the fix doesn't hold?
Our Fix-It-or-It's-Free guarantee (T&Cs apply) stands behind the work, the labour carries a lifetime labour warranty, and if we're late, $100 comes off your bill without an argument.
Questions About Petrie Conditions
Housing age, old pipe materials and the river flats shape what we find here. These are the local questions, answered from the suburb itself.
Call (07) 3067 4119Why do so many hot water units fail around this suburb?
Most houses in this suburb went up through the 1970s-to-1990s growth decades, so many are running a second or third storage unit, and the first cold morning finishes off a tired element.
Are the old clay drains under the village streets a problem?
They can be, because earthenware drains survive near the station streets and their aged joints let roots and silt in long before a collapse, which is why blockages repeat without a camera check.
Does flooding along the North Pine River affect my plumbing?
It can, because council mapping puts streets like Kirri Avenue and Moreton Parade inside the flood planning area, so storm water can push back through low gully traps and into garages.
How do I arrange a plumber?
Call (07) 3067 4119, tell us what's happening and where in Petrie you are, and we'll set a time, with $0 call-out fees and same-day when we can for urgent jobs.
